F.A.Q
1. What services does the remote spa offer?
Our remote spa offers a variety of treatments designed for relaxation and wellness, including massages, facials, aromatherapy, and mindfulness sessions. We also offer virtual consultations and wellness guidance for those looking to extend their spa experience at home.
2. How does a remote spa treatment work?
After booking, you’ll receive a confirmation email and text. A trained therapist will meet you at your agreed upon location to carry out your booked spa services, the location however is limited to the London area as of current.
3. Do I need any special equipment or setup at home?
Most of our treatments are designed to work with items you already have at home. We recommend a quiet space, comfortable seating, and an area large enough where the therapist can operate. Specific requirements will be outlined in your session confirmation email.
4. How do I book a session?
Booking is simple! Visit our website and create an account with the referral code given to you. Choose your desired treatment and time slot. After booking, you’ll receive an email with confirmation details and a link to add the booking to your calendar.
5. Can I reschedule or cancel my appointment?
Yes, you can reschedule or cancel your appointment up to 24 hours in advance at no additional cost. For cancellations or rescheduling within 24 hours of your appointment, a partial fee may apply.
6. Are there any specific health conditions that I should mention before booking?
Yes, please let us know if you have any health conditions like allergies, skin sensitivities, pregnancy, or any medical restrictions. This helps us customise your session for your safety and comfort.
7. What if I need to pause the session for any reason?
You can pause or reschedule if needed; however, we recommend informing your therapist in advance if you expect any interruptions. For maximum relaxation, it’s best to plan for a quiet, uninterrupted space.
8. Is there a dress code for the spa session?
Comfort is key! We recommend wearing something loose and comfortable. For massages or body treatments, a robe or a top you can easily slip off might be best.
9. What is your refund policy?
We do not offer refunds for completed services. If you are unsatisfied with your service, please inform us immediately, and we will do our best to address your concerns.
10. How do I provide feedback after my session?
After each session, you’ll receive a survey link via email. Your feedback helps us improve and continue providing exceptional remote spa experiences.
11. Can I book a remote spa session for a group?
Yes! We offer group packages for remote spa experiences. Please contact our team to discuss group options, including virtual spa parties or wellness retreats.
If you still have unanswered questions, please feel free to message us anytime. We’re always happy to help!