PRIVACY POLICY
Effective Date: 06/01/2025
1. Introduction
Decompress London Ltd ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://www.decompresslondon.com ("the Website") or use our online services, including making bookings, payments, and submitting personal information. By using our Website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect the following types of personal information when you interact with our Website:
- Personal Information: This includes your name, home address, email address, phone number, and any other information you provide to us.
- Payment Information: We collect payment details such as credit or debit card information for transactions.
- Booking Information: When you book a service through our Website, we collect details about the service, date, and time of your booking.
- Usage Data: We collect information about your interactions with our Website, such as IP addresses, browser type, pages visited, and time spent on the site.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To process bookings and payments.
- To provide customer support and respond to your inquiries.
- To send transactional emails related to your bookings, payment confirmations, and service updates.
- To improve our Website and services, including customizing user experiences.
- To send marketing communications (only if you have opted in to receive them).
- To comply with legal obligations.
4. How We Protect Your Information
We take the security of your personal information seriously and use appropriate technical and organizational measures to protect it. This includes encryption for payment processing and secure storage of your personal data. However, no method of online transmission is 100% secure, so we cannot guarantee absolute security.
5. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers (such as Wix) to help us operate our Website, process payments, and manage bookings. These service providers are required to handle your data in accordance with this Privacy Policy.
- Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or the safety of others.
6. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyse trends, and gather demographic information. You can manage your cookie preferences through your browser settings.
7. Retention of Data
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to any inaccurate or incomplete information.
- Request the deletion of your personal data, subject to certain legal limitations.
- Withdraw consent for marketing communications at any time.
To exercise these rights, please contact us at [insert contact email address].
9. Third-Party Websites
Our Website may contain links to third-party websites. This Privacy Policy only applies to our Website, and we are not responsible for the privacy practices of external sites. We encourage you to read their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Decompress London Ltd
85 Great Portland Street, First Floor,
London, W1W 7LT
Email: linda.rice@decompresslondon.com
By using our Website, you acknowledge that you have read and understood this Privacy Policy.